Support and ticketing

Create a ticket

if you have already registered on the helpdesk, log on to and create a new ticket.

Ticket processing


In order to best qualify your request and help us provide you with a quick and relevant response, we ask you to open your tickets directly on rather than by email. Thank you in advance.

Whether you contact Tixeo support by email or directly from our helpdesk (, a ticket is automatically created.

This ticket has a unique number and can be consulted at any time, regardless of its status, by its creator.

The only rule we ask you to respect is the following => 1 problem/request = 1 ticket.

View an existing ticket

Support email

When a ticket is created, you will receive an email with a link to access the ticket.

To view your ticket history:

Tickets status

status ticket status reopen ? description
En cours open - Ticket in process
Att. de réponse open - Awaiting reply
Test planifié open - Test planned
maj planifiée open - Update planned on your server
maintenance planifiée open - update, migration planned
Sans réponse closed yes closure without customer response (after 5 days)
Att. de correction closed yes The R&D team is informed of the problem and will make a correction
feedback closed yes Customer feedback or improvement request
Résolu closed yes Problem solved
Fermé closed NO Ticket closed without the possibility of reopening it. It remains available for consultation

Ticket closed

Only a ticket with the status Closed is truly closed. The other statuses allow the ticket to be reopened if necessary.

How to contact Tixeo support

Support Info
hours 9h-12h and 14h-18h (french timezone)