Support and ticketing
Create a ticket
- Go on https://support.tixeo.com/open.php
- Answer the various questions on the form
if you have already registered on the helpdesk, log on to https://support.tixeo.com/login.php and create a new ticket.
In order to best qualify your request and help us provide you with a quick and relevant response, we ask you to open your tickets directly on https://support.tixeo.com rather than by email. Thank you in advance.
Whether you contact Tixeo support by email or directly from our helpdesk (https://support.tixeo.com), a ticket is automatically created.
This ticket has a unique number and can be consulted at any time, regardless of its status, by its creator.
The only rule we ask you to respect is the following => 1 problem/request = 1 ticket.
View an existing ticket
When a ticket is created, you will receive an email with a link to access the ticket.
To view your ticket history:
- you already have an account on https://support.tixeo.com Log in
- you don't have an account yet, go to https://support.tixeo.com/account.php?do=create to create your account. Use the email address you entered when creating the tickets
|status||ticket status||reopen ?||description|
|En cours||open||-||Ticket in process|
|Att. de réponse||open||-||Awaiting reply|
|Test planifié||open||-||Test planned|
|maj planifiée||open||-||Update planned on your server|
|maintenance planifiée||open||-||update, migration planned|
|Sans réponse||closed||yes||closure without customer response (after 5 days)|
|Att. de correction||closed||yes||The R&D team is informed of the problem and will make a correction|
|feedback||closed||yes||Customer feedback or improvement request|
|Fermé||closed||NO||Ticket closed without the possibility of reopening it. It remains available for consultation|
Only a ticket with the status Closed is truly closed. The other statuses allow the ticket to be reopened if necessary.
How to contact Tixeo support
|hours||9h-12h and 14h-18h (french timezone)|